Leak from your property

Please check for any visible leaks from taps, baths/showers or radiators, and turn all appliances off.

If the leak persists and is severe enough to fill more than a household bucket overnight, or if there is a risk of structural damage, please contact an emergency plumber and turn off the water supply via the stop cock. If you are unsure of its location, please contact us for more information.

Leak from an above property into yours

Inform the upstairs neighbour as soon as possible and ask them to arrange any necessary repairs. If you are unable to contact the neighbour, please report this to us as soon as possible and use a bucket to catch any water.

Electricity

If you are experiencing supply issues and you have a pre-paid meter, please ensure there is sufficient credit.

A common cause of electricity trips or faults is overloading plugs and blowing fuses. Therefore, do not use multiple adaptors on single plug sockets, and be sure to check the appliance fuse. If you experience a power outage in one or more rooms (tripped fuse), check your fuse box to ensure every fuse is in the ON position. If you have been using an electrical appliance, please unplug this and reset the fuse box. You can reset the fuse box by turning the larger switch off, waiting 1 minute, and turning it back on.

If you are still experiencing issues, please check SPN website for any outages in your area before contacting the emergency repairs number.

Appliances

Heating and Hot water

If you are experiencing supply issues and you have a pre-paid meter, please ensure there is sufficient credit.

Condensation/Mould/Moisture

Condensation occurs when there is an excessive buildup of moisture in the air. There is always moisture in the air, but people create additional moisture in their homes by cooking or boiling water, taking baths or showers and drying clothes indoors. Condensation is worsened by extreme temperature differences, such as the outside temperature in cold weather versus the inside temperature in your home. This is why condensation is usually worse in the colder season. If condensation cannot dry out, it will cause mould on walls, in cupboards and on windowsills, and mildew to form on clothes and upholstery.

There are things you can do to stop condensation forming:

• Reducing moisture: Cover pans and turn down the heat when boiling; switch off boiling kettles; and dry clothes outside, or in a well-ventilated room.
• Ventilate to let moisture out. Open a kitchen or bathroom window to let steam escape (or use an extractor fan), and open windows for a while each day to allow air to circulate through your property.
• Keep your home warm. Drastic changes in the ambient temperature in your home can lead to more condensation.
• Wipe down any area where moisture collects, such as windows and cold surfaces.

Pests

It is the tenant's responsibility to maintain a clean environment to minimise pest activity.

To lessen the likelihood of pests in your property, you should ensure that:

• Food is stored in sealed containers and put away in cupboards/on shelves away from the floor.
• Food crumbs are cleaned away immediately.
• Waste is kept in closed bins and removed from the property regularly. Check your local authority website for a calendar of their collection service.

Blocked Drains

If you have a drain (toilet, external, kitchen sink, hand basin, bath or shower) that is blocked, the likely cause is items you are using. Drains are most commonly blocked with foreign objects, wipes, hair, food, fat and soap. Please attempt to unblock the drain, toilet, basin, bath or shower yourself.